RETURNS + EXCHANGES
If you change your mind about your purchase, 2XU is happy to exchange the item as long as it is in as new condition, unused, unopened and unworn and returned within 7 days of original dispatch. Unless the product is faulty, all additional postage costs for returning items will be at your own expense.
We’re happy for you to try on clothing to see if it fits, but for hygiene reasons please wear your own underwear underneath the garment.
If your clothing purchase is the incorrect size we will gladly offer you a refund or exchange. For these returns you are required to pay for return postage to 2XU, as well as the further postage on the replacement item. Clothing must be returned within 7 days. Please make sure items are as new, unworn and unwashed with all clothing tags still attached to garments. If you have removed the tags, unfortunately, we will be unable to accept the return.
Can I return socks?
2XU Hong Kong is unable to accept returns of socks due to hygiene purposes.
How to Return Items
Before you return the items, either email or call 2XU to let us know that you are returning an item.
You can contact us at - Email: email@example.com
Phone: +852 2518 8825
When returning items, wrap the package securely and enclose your receipt (we send this out with your order), reason for returning the item/s, and send to:
Ft. B, 9/F, Yally Industrial Building,
6 Yip Fat Street, Wong Chuk Hang, H.K.
Once we have received the returned products, exchanges will be processed and refunds or credits processed within 7 working days. Refunds will credit the original account of payment.
** IMPORTANT – Refund and returns does not apply on the transcations during Summer Sale (11 July 2019 - 15 July 2019).
** IMPORTANT – 2XU takes no responsibility for returned items that do not reach us. We suggest that you get postal insurance before sending the items.
** IMPORTANT – Return & Exchange does not apply on custom logo printing's order.
** IMPORTANT – Return & Exchange does not apply on the order purhcased outside 2XU.COM.HK