Warranty

To deliver high performance service to our loyal, high performance customers, we’ve set up the following 2XU Product Warranty Registration Form.

By email us your receipt, name, tel, product code to info@surestepasiapacific.com, you’ll enable us to verify your purchase even if you lose that all important 2XU receipt.

General Warranty Info

  • Your 2XU Warranty email must be send within seven days of purchase and purchased from 2XU Hong Kong authorized dealer.
  • All post-purchase product enquiries should firstly be directed to the store of purchase.
  • All 2XU Wetsuits have a 2 year warranty. 

Clothing and Accessory Warranty – 12 months

Your 2XU clothing and accessories are supported with a warranty on both manufacture and materials for one year from date of purchase.

2XU will choose to replace or repair any defects that occur within normal wear and tear circumstances. This covers the failure of any seams, moldings, trims, or fabrics.

2XU retain the right to define normal wear and tear circumstances, but as a guideline this requires the customer to follow wash instructions and take all reasonable precautions to maintain the garment. Exposure to elements such as extreme heat, prolonged bacteria and chlorine exposure, and other harsh or abrasive substances can accelerate product degradation and void warranty.

2XU will not repair or replace items that have clear physical stress such as rips and split seems, or where there is clear evidence of inadequate care or treatment.

Product that is covered by repair or warranty maybe exchanged in either the retail place of purchase, or via the Online Distribution Center located in Hong Kong (Please Email us to arrange a return). 2XU will return warranty repair or replacement by the same speed of delivery – couriered items will be couriered back, posted items returned by post. 

Wetsuit Warranty – 24 months

Your 2XU performance swimming wetsuit is supported with a warranty on both manufacture and materials for two years from date of purchase.

2XU will choose to replace or repair any defects that occur within normal wear and tear circumstances. This covers the failure of any seams, moldings, trims, or fabrics.

2XU retain the right to define normal wear and tear circumstances, but as a guideline this requires the customer to follow wetsuit care instructions on the original swing tag, and take all reasonable precautions to maintain the garment.

Exposure to elements such as extreme heat and direct sunshine, prolonged bacteria and chlorine exposure, and other harsh or abrasive substances can accelerate product degradation and void warranty. Materials such as fingernails and other sharp objects may tear and rip the high performance neoprene in your 2XU wetsuit. 2XU will not repair or replace items that have clear physical stress such as rips and split seems, or where there is clear evidence of inadequate care or treatment.

Product that is covered by repair or warranty maybe exchanged in either the retail place of purchase, or through courier or post to Sure Step Asia Pacific Ltd in Hong Kong (click here for physical address and Tel) – couriered items will be couriered back, posted items returned by post.

If you are still unsure of your warranty rights or have any questions relating to 2XU product warranty, please contact us at online@2xu.com