Returns and Exchange

If you change your mind about your purchase, 2XU is happy to exchange the item as long as it is in as new condition, unused, unopened and unworn and returned within 7 days of original dispatch. Unless the product is faulty, all additional postage costs for returning items will be at your own expense.

Clothing Returns

We’re happy for you to try on clothing to see if it fits, but for hygiene reasons please wear your own underwear underneath the garment.
If your clothing purchase is the incorrect size we will gladly offer you a refund or exchange. For these returns you are required to pay for return postage to 2XU, as well as the further postage on the replacement item. Clothing must be returned within 7 days. Please make sure items are as new, unworn and unwashed with all clothing tags still attached to garments. If you have removed the tags, unfortunately, we will be unable to accept the return.

How to Return Items

Before you return the items, either email or call 2XU to let us know that you are returning an item.

You can contact us at - Email:    info@surestepasiapacific.com
Phone:  +852 2518 8825  

When returning items, wrap the package securely and enclose your receipt (we send this out with your order), reason for returning the item/s, and send to:  

 

2XU Returns Ft. B, 9/F, Yally Industrial Building,
6 Yip Fat Street, Wong Chuk Hang, H.K.

Once we have received the returned products, exchanges will be processed within 24 hours and refunds or credits processed within 7 working days. Refunds will credit the original account of payment.  

** IMPORTANT – 2XU takes no responsibility for returned items that do not reach us. We suggest that you get postal insurance before sending the items.